Privacy policy
Privacy Policy
Ace Fabrication Ltd ("Ace Fabrication", "Ace Fab", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, place an order, create an account, contact us or otherwise interact with us.
1. Information We Collect
Depending on how you interact with us, we may collect:
Name and contact details, including your email address, phone number and address.
Billing and delivery information.
Payment and transaction information. Payment card details are generally processed by our payment providers rather than stored directly by us.
Account information, including login details and account preferences.
Information about products you view, purchase, return or enquire about.
Information you provide when contacting us, submitting forms, requesting support or communicating with us.
Technical information such as IP address, browser type, device information and website usage.
Information collected through cookies and similar technologies.
2. How We Collect Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us or provide information through our website.
Automatically when you use our website, including through cookies and similar technologies.
From service providers that assist us with operating our website, processing payments, shipping orders, marketing and other business functions.
From other third parties where permitted by law.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil orders.
Process payments and provide refunds or returns.
Arrange shipping and delivery.
Provide customer service and respond to enquiries.
Manage customer accounts.
Provide information about products and services.
Send marketing communications where you have consented or where otherwise permitted by law.
Improve our website, products, services and customer experience.
Measure website traffic and advertising performance.
Prevent fraud, misuse and security threats.
Comply with legal and regulatory requirements.
Resolve disputes and enforce our agreements and policies.
4. Marketing and Advertising
We may use services such as Google, Meta, Shopify and other advertising or analytics providers to help us understand website activity, measure advertising performance and show relevant advertising.
These services may use cookies, pixels and similar technologies to collect information about your interactions with our website.
You can opt out of marketing emails at any time by using the unsubscribe link in the email.
You may also be able to manage advertising and cookie preferences through your browser or the relevant advertising platform.
5. Cookies and Analytics
Our website uses cookies and similar technologies to operate the website, remember preferences, understand how customers use our website and measure advertising and marketing performance.
We may use analytics and advertising services including Google and Meta.
Some cookies are necessary for the website to function, while others help us understand website usage or provide more relevant advertising.
6. Who We Share Information With
We may disclose personal information to service providers that help us operate our business, including:
Shopify, which hosts and operates our online store.
Payment providers used to process transactions.
Shipping and courier providers used to deliver orders.
Google, Meta and other marketing or analytics providers.
IT, hosting, cloud storage and other technology providers.
Accounting and business service providers where required to operate our business.
We may also disclose information where required or permitted by law, or where necessary to protect our business, customers or legal rights.
We do not sell your personal information.
7. Shopify
Our online store is powered by Shopify. Shopify processes information relating to your use of our website and orders to provide its services to us.
Shopify and its service providers may process personal information outside New Zealand or Australia.
Shopify's privacy policy is available at https://www.shopify.com/legal/privacy.
8. Overseas Disclosure and Storage
Some of our service providers are located outside New Zealand and Australia. As a result, your personal information may be stored or processed overseas.
These providers may include Shopify, Google, Meta, payment providers and other technology or business service providers.
The countries in which information may be processed can vary depending on the services used and may include Australia, the United States and other countries where our service providers operate.
Where required by applicable privacy law, we take reasonable steps to ensure personal information disclosed overseas is handled appropriately.
9. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
We use appropriate technical and organisational safeguards and rely on reputable service providers to help protect information.
No method of storing or transmitting information is completely secure, so we cannot guarantee absolute security.
10. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain records, comply with legal and accounting obligations, resolve disputes and enforce our agreements.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
11. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
We may need to verify your identity before providing access to or changing personal information.
Requests can be made using the contact details below.
12. Privacy Complaints
If you believe we have not handled your personal information appropriately, please contact us so we can investigate and respond to your complaint.
We will consider and respond to privacy complaints within a reasonable timeframe.
New Zealand customers may also contact the Office of the Privacy Commissioner if they are not satisfied with how their complaint has been handled.
Australian customers may contact the Office of the Australian Information Commissioner (OAIC) if they are not satisfied with our response or where permitted by applicable law.
13. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children for the purpose of purchasing products or services.
If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete the information.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
Ace Fabrication Ltd
16 Tallyho Street
Rotorua, New Zealand
Email: admin@acefabltd.com
